Our Return Policy
At Cupow!, we want you to be completely satisfied with your purchase of our custom laser-engraved cups. If for any reason you are not happy with your cup, we offer a flexible return policy to ensure your satisfaction.
Standard Return Policy
1. One-Time Return Guarantee:
- You may return any cup once for any reason. No questions asked.
- To initiate a return, you must obtain a Return Merchandise Authorization (RMA) number from our website. Please visit our Returns page to request an RMA.
- The customer is responsible for the return shipping costs.
- Once we receive your returned cup, we will send you a new cup of the same design.
2. One-Time Refund Option:
- If you are unsatisfied with your cup, we also offer a one-time refund.
- The terms are the same: you must obtain an RMA from our website and cover the return shipping costs.
- If you have already received a free replacement cup, you are not eligible for a refund.
Return Process:
Request an RMA:
- Visit our Returns page on the Cupow! website.
- Fill out the RMA request form with your order details and reason for return.
- You will receive an RMA number and return instructions via email.
Ship Your Cup:
- Package your cup securely to prevent damage during shipping.
- Clearly write your RMA number on the outside of the package.
- Ship the package to the address provided in the return instructions. The customer is responsible for return shipping costs.
Receive Your Replacement or Refund:
- Once we receive your returned cup, we will process your return and send you a replacement cup of the same design, or issue a refund if you opted for the refund.
- You will receive a confirmation email with tracking information once your replacement cup has been shipped or your refund has been processed.
Forever Cup Program
Our Forever Cup program is designed for our customers who wish to enjoy our products for a lifetime. This program allows you to return your cup as many times as you like under the following conditions:
Unlimited Returns:
- You can return your cup an unlimited number of times for any reason.
- Each return must follow the same RMA process as the standard return policy.
- The customer is responsible for obtaining an RMA from our website and covering the return shipping costs.
- Upon receiving your returned cup, we will send you a new cup of the same design.
